If you change your mind within 14 days of booking or purchasing a gift voucher, you are entitled to a full refund according to the Consumer Credit Act.
If you change your mind more than 14 days after booking, we will be more than happy to transfer your full fee to any other workshop (if places are available), subject to our cancellation policy given below – i.e. providing that this is not within 3 weeks of the start of the workshop.
ArtisOn’s cancellation policy states that if you wish to cancel your booking at any time more than 3 weeks prior to the date of the workshop, your fee will be refunded minus a 20% administration charge. Alternatively you can transfer the full fee to something else without penalty. If you are cancelling a place which has been booked using a gift voucher, a cash refund cannot be made. However, up to 3 weeks prior to the workshop the voucher can be transferred to something else. After that, normal cancellation terms apply.
No refunds OR transfers can be made to anyone who cancels less than 3 weeks prior to the date of the workshop. However, you are free to send a substitute.
If ArtisOn is able to resell your cancelled place within 3 weeks of the workshop, we will refund your fee minus a 20% administration charge.
Should ArtisOn Need To Cancel:
In the unlikely event that ArtisOn needs to cancel a workshop for any reason, you will receive a full refund of the fees paid or we can transfer the value to another workshop, subject to availability.
Should ArtisOn Need to Reschedule
Especially in the current situation, where Covid-19 is causing such disruption to normal operations, our stated policy on rescheduling workshops is as follows:
If ArtisOn is forced to reschedule a workshop for whatever reason, customers will be offered a revised date via email. If the date is not suitable or the customer no longer wishes to keep their booking, a full refund will be offered for a limited period of 3 weeks beyond the notification date. After that point, acceptance of the date will be assumed and all normal terms and conditions will apply. The refund policy will be as outlined above.
As a Community Interest Company, ArtisOn is a not-for-profit organisation. We receive no funded support. Our viability is finely balanced because of our commitment to provide the best experience possible at the most affordable price. To achieve this for ALL our customers, we have to enforce a rigid cancellation policy, or risk price increases to everyone. This seems only fair, especially when workshops are so in demand.