Refunds and Policy

As a Community Interest Company, ArtisOn is a not-for-profit organisation. We receive no funded support. The viability of our organisation is finely balanced because of our commitment to provide the best experience possible at the most affordable price. To achieve this for all our customers, we have to enforce a rigid cancellation policy, or risk price increases to everyone, especially when workshops are so in demand.

Refunds:
If you change your mind within 14 days of booking or purchasing a gift voucher, you are entitled to a full refund according to the Consumer Credit Act.
If you wish to cancel your booking after the first 14 days and up to 3 weeks prior to the date of the workshop, your fee can be refunded minus a 20% administration charge. Alternatively you can transfer the full fee to something else without penalty. If you are cancelling a place which has been booked using a gift voucher, a cash refund cannot be made.

No refunds OR transfers can be made to anyone who cancels less than 3 weeks prior to the date of the workshop. However, you are free to send a substitute.

If ArtisOn is able to resell your cancelled place within 3 weeks of the workshop, we will refund your fee minus a 20% administration charge.

Should ArtisOn Need to Cancel:
In the unlikely event that ArtisOn needs to cancel a workshop for any reason, you will receive a full refund of the fees paid or we can transfer the value to another workshop, subject to availability.

Should ArtisOn Need to Reschedule
Especially in the current situation, where Covid-19 is causing such disruption to normal operations, our stated policy on rescheduling workshops is as follows:

If ArtisOn is forced to reschedule a workshop for whatever reason, customers will be offered a revised date. If the date is not suitable or the customer no longer wishes to keep their booking, a full refund will be offered for a limited period of 3 weeks beyond the notification date. After that point, acceptance of the date will be assumed and all normal terms and conditions will apply. The refund policy will be as outlined above.